Cloud and data-processing services
EU Data Act for cloud services
The EU Data Act includes rules that affect providers of cloud, hosting, platform, infrastructure, software and other data-processing services.
Why cloud providers should care
The Data Act includes measures aimed at making it easier for customers to switch between data-processing services. This can affect contracts, exit processes, technical migration support, export formats and switching charges.
Who may be affected?
- Cloud hosting providers.
- SaaS platforms.
- PaaS and IaaS providers.
- Managed hosting providers.
- Data storage and processing platforms.
- Businesses offering customer data environments or analytics platforms.
What should you review?
Providers should review whether customers can practically export data, migrate workloads, terminate services, and move to another provider without unnecessary technical or contractual obstacles.
Practical checks
Questions for cloud and SaaS teams
Can customers export data?
Check whether customer data can be exported in a usable format without excessive manual intervention.
Are exit terms clear?
Review termination, notice, support, migration and post-termination access clauses.
Are there technical barriers?
Identify proprietary formats, missing APIs, manual processes or architecture that makes switching hard.
Are fees proportionate?
Review whether switching, export or migration charges could be challenged as excessive or obstructive.
Cloud provider?
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